About the Role

Haverhill Family Practice are recruiting for a part-time care navigator. The position is for 20 hours per week. Monday 8:00am-1:00pm and Wednesday, Thursday & Friday 1:30pm-6:30pm.

Job responsibilities:

Welcoming patients via telephone or face to face.
Answering incoming calls in a prompt, friendly efficient manner.
Booking of appointments.
Arranging home visit requests.
Signposting patients to the correct clinician.
Receiving and processing daily E-consults from patients.
Handing repeat prescription / med3 requests
Registering new patients
Liaising with members of practice team
Managing out-going correspondence
Updating patient demographics
General administration duties
Daily auctioning of tasks.

Please see the attached job description for further information.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Haverhill Family Practice is a Haverhill based GP Surgery offering a wide range of health services. With a CQC rating of Good and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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