About the Role

Here at Wivenhoe Medical Centre we are looking for a proactive Receptionist and Clinical Coder. You will be the first point of contact for patients in a healthcare setting, responsible for delivering excellent customer service while managing administrative and clerical duties to support clinical staff. As a Clinical Coder you will be responsible for translating medical diagnoses, procedures, and treatments into standardised codes used for healthcare records. You will have the support of a friendly professional team and encouraged to learn and grow.

Key responsibilities:

Greet patients and visitors in a professional and friendly manner
Schedule, confirm, and manage patient appointments
Handle incoming phone calls, emails, and enquiries
Register new patients and update patient records accurately
Manage patient check-in and check-out procedures
Maintain confidentiality of patient information (GDPR compliance)
Process prescriptions, referrals, and correspondence
Handle billing, payments, and insurance documentation (if applicable)
Liaise with doctors, nurses, and other healthcare staff
Maintain a clean and organised reception area
Review patient medical records, discharge summaries, and clinical notes
Assign accurate codes using classification systems
Ensure coding complies with national standards and guidelines
Work closely with clinicians to clarify medical information
Maintain high levels of accuracy and attention to detail
Ensure confidentiality of patient information
Stay updated with coding standards and healthcare regulations
Assist with data analysis and healthcare planning

About the Candidate

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service and data entry. Applicants should have the following skills and experience:

Skills and requirements:

Strong communication and interpersonal skills
Excellent organisational and multitasking abilities
Good IT skills (e.g., EMIS or other medical software)
Attention to detail and accuracy
Ability to remain calm under pressure
Strong analytical and attention-to-detail skills
Knowledge of medical terminology, anatomy, and physiology
Familiarity with coding systems (ICD-10, OPCS-4)
Good IT and data entry skills
Ability to interpret complex medical documentation
Accredited Clinical Coding qualification (e.g., ACC) is desirable but not essential
Knowledge of confidentiality and data protection
Previous reception or customer service experience (preferred)
NHS GP surgery

Working environment:

May involve shift work, including evenings or weekends
Office-based role
Typically standard working hours

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Wivenhoe Medical Practice is a dedicated primary care provider committed to delivering high-quality, patient-centred healthcare to the local community. Our experienced team of doctors, nurses, and support staff work collaboratively to ensure every patient receives compassionate, personalised care in a welcoming and professional environment.

We offer a comprehensive range of medical services, from routine health checks and chronic disease management to preventative care and health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment, and ongoing support.

At Wivenhoe Medical Practice, we value trust, respect, and open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed, and confident in their care.

Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient, and responsive to the needs of those we serve.

Mission statement: The practice endeavours to promote good health and provide high quality, evidence-based care in a non discriminatory fashion to all members of the practice population.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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