Location
Westcliff On Sea
Department
Central Surgery
Advertising Salary
£10.42
Function
Admin & Clerical
Careers Site Advertising End Date
14 Jun 2023
About the Role

Central Surgery has an opportunity for a receptionist to join our team on a part-time basis for 15-16 hours per week, worked over 3 days, at both Central, our main surgery, and at Thorpe, our branch surgery. 

The medical receptionist will be responsible for undertaking a wide range of reception duties including:

  • supporting our patients and the clinical team;
  • meeting and greeting our patients in a friendly, approachable, and welcoming manner;
  • booking appointments, including signposting patients to the most suitable appointment for them;
  • dealing with patient queries on the telephone and face-to-face;
  • liaising, and building relationships, with all departments and external organisations in accordance with current policies and guidelines;
  • communicating effectively and efficiently.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Customer Service experience is essential for this role;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Be team player;
  • Act with integrity and lead by example;
  • Understanding of the importance of adhering to our policies and protocols including patient confidentiality
  • Strong IT and administration skills;
  • Knowledge of SystmOne is desirable;
  • Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
 
 
About Us
Central Surgery is a is a 6,000 patient practice with a friendly team that strives to provide an outstanding service to its patients by using our shared expertise to tackle the challenges of general practice today.
 
 
Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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