Senior Receptionist

• Provide day to day support, leadership, first line management & guidance for the practice reception team, ensuring an efficient & professional manner is maintained.
• Ensure all reception duties are completed to the highest standard.
• Monitor staff attendance, sickness absence & annual leave.
• Provide communications between patients, doctors & other staff.
• Support the operations manager in the recruitment & induction of all new reception staff.
• Ensure cover & suitable contingency plans are in place for all leave & unforeseen absence.
• Motivate the team to achieve organisational goals.
• Develop & implement a timeline to achieve targets.
• Collect accurate & timely activity & performance information.
• Conduct training of team members to maximise their potential.
• Manage annual staff appraisals & regular reviews for new staff.
• Work with the operations manager & other staff to identify areas for improvement, including technology, assisting in change management.

• Previous management experience within a similar position. 
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to motivate a team. 
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
  

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.