Surgery Administration Lead

Lincoln House Surgery is looking to appoint an experienced administration lead to provide excellent site support within the management team of this organisation on a full-time basis for 37.5 hours per week.  Lincoln House is a busy, dynamic surgery that is always striving to go further and to be better. Suitable candidates will need to have a similar mind set to fit in with the team & the ethos of the partners & Managers.

The role will be a full time role based on 2 sites: Lincoln House Surgery in Apsley & a branch in Highfield. There will be 2 site leads so you will share responsibility for both sites with another person.

The role of the site lead requires a self-motivated, disciplined individual to take ownership of the efficient day to day running of the practice site, supporting the business & operations manager working as a key member of the management team.

• Ensuring the day-to-day smooth running of the practice site.
• Dealing with & logging all estate and facilities queries & issues that may arise, escalating where appropriate.
• Assisting with hardware and software issues, help to log problems with the current IT service desk & escalate where needed.
  
• Offering general assistance to the wider practice team and project a positive and friendly image to patients & other visitors, either in person or via the telephone.
• Responding to any queries or problems that the wider practice team may have & managing their expectations.

• Educated to A-level/equivalent or higher, with relevant experience.
• GCSE English (C or above) and at least three others.
• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.
• Experience of leading/managing a team.
• Excellent communication skills (written and oral).
• Strong IT skills (generic).
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Ability to use initiative and judgement (knowing when to ask for help).
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• Maintenance of confidentiality at all times.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.