Receptionist/Administrator

• Manage all enquiries efficiently from patients in person or via telephone.
• Liaise with other clinical and non-clinical staff.
• Record keeping/filing and the processing of documents.
• Prepare for each surgery, ensuring premises are tidy.
• Receive and make telephone calls and take accurate notes.
• Book and cancel appointments as necessary and deal efficiently with the computerised appointments system.
• Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
• Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
• Maintain and operate computer and manual administrative systems.
• Open and close surgery premises.
• Inform patients of results of hospital tests.

• GCSE grade A-C in English and Maths.
• Team player who is able to work under pressure. 
• Experience in a customer facing role, ideally within healthcare. 
• Strong IT skills and systems experience, (or ability to learn new systems) with a high level of accuracy and attention to detail.
• Experience of managing email inboxes. 
• Empathetic and hard-working. 

King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

List size of 21,700, with 6 GP Partners, 14 salaried GPs, nursing team, paramedic, clinical pharmacists, management and administration teams.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.