Patient Services Administrator

Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a part-time basis. We would also welcome applications from candidates looking for occasional/bank work to cover sickness and holidays.

There is more to this role than answering the phone and making appointments. In this essential front-line role at the practice, our staff:

• Help patients to access the right services.
• Assist with keeping health records accurate and up-to-date.
• Ensure that appointment bookings are well-managed.
• Be involved in the background administrative and secretarial work that supports the smooth running of a GP surgery.

Please see full job description attached.

We are looking for staff to join our busy patient services team, to help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to "think on your feet".
• Strong IT and administration skills.
• Previous medical or healthcare receptionist or administrative experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Our benefits include:

• NHS pension scheme, a defined benefits scheme.
• Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
• Parking for staff.

If you would like to discuss the role, prior to making an application, please contact either Hanna Osborne on 01525 715300.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.