Receptionist/Care Navigator

• Greeting patients and visitors at the front desk.
• Answering telephone calls and dealing with patient queries.
• Booking, amending and cancelling appointments using the practice clinical systems.
• Contacting patients for routine screening appointments.
• Communicating with the clinical team, GP's and other health professionals.
• Receiving incoming mail, electronic correspondence and prescription requests.
• Administrative tasks as required by the practice manager or clinicians.
  
  

• Excellent interpersonal communication skills.
• Be able to speak professionally and confidently to different patient groups, colleagues and clinicians.
• Understand primary care or have been in an NHS setting in the past.
• Strong IT skills, with experience with EMIS Web is desirable but not essential.
• Work under pressure and remain calm in challenging situations.
• Organised, flexible and a good team player
• Have a good understanding of patient confidentiality and data protection.

In June 2017 The Colte Partnership was formed consisting of 8 local practices across Colchester and Tendring caring for approx. 80,000 patients.

We also work as three collaborative Primary Care Networks (PCN’s) which span across Colchester and Tendring:

• Riverside Medical Centre & Ardleigh Surgery
• Mersea Island Medical Practice, Tiptree Medical Centre and Rowhedge Medical Centre
• Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre

There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients across the network of practices.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any unspent criminal convictions.