The Limes Medical Centre

Epping

DOE

Admin & Clerical

05 Jun 2025

28668

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About the Role

The Limes Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 27.5 hours per week with the below shift pattern;

Monday: 8.00am - 2.00pm

Wednesday: 8.00am - 6.30pm

Thursday: 1.00pm - 6.30pm

Friday: 12.30pm - 6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.
Supporting the arrangement of weekly care home MDTs.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours or at one of the branches to cover for colleagues.

About Us

At The Limes Medical Centre; we are a friendly, patient-centred GP Practice committed to providing high-quality, holistic healthcare to our local community. Our team includes a dedicated mix of GPs, nurses, healthcare assistants, administrative staff and receptionists, and allied health professionals who work collaboratively in a supportive environment.

Serving a diverse patient population, we offer a wide range of services including chronic disease management, minor surgery, family planning, child health, and health promotion. We are a training and teaching practice, encouraging continuous professional development and innovation in care delivery.

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion.

We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach—especially in a busy, fast-paced environment.

If you're looking to join a supportive team where your contribution truly matters, we’d love to hear from you.

Some of the benefits include;

NHS Pension Scheme
Health service discounts
Annual Leave: minimum 28 days FTE, with enhancements for long service
Benenden Health insurance

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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