Workflow Administrator/GP Assistant

Tile House Surgery has an opportunity for a workflow administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full-time basis for 37.5 hours per week, Monday to Friday.  

The core responsibilities are as follows;

• Scan and read letters received into the surgery either by post, internal or electronically. Action all letters within a workflow package, sending to the appropriate person/team - full training is provided.
• Accurately code diagnoses, procedures, and investigations into patient records.
• Identify urgent or complex documentation and ensure it is dealt with promptly, following established protocols.
• Liaise with GPs and other team members as necessary. 
• Deal with incoming emails appropriately as per practice policy.
• Maintain up-to-date, accurate patient records.
• Contribute to efficient record-keeping and patient care.
• Work to agreed targets and deadlines.
• Record and administration of all GPR and insurance reports, Subject Access Requests and any other forms/letters required from GPs.
• Receive and dispatch mail.
• Any other duties which may be required, appropriate to the role.

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

We are a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff.  We use SystmOne clinical system, have a history of very good QOF achievement and CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 Days Holiday (pro rata)
• NHS pension
• Free on-site parking

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.