Company Name
Combs Ford Surgery
All Locations
Stowmarket
Advertising Salary
DOE
Function
Pharmacy Support
Careers Site Advertising End Date
23 Jun 2025
Vacancy
28684
About the Role
Combs Ford Surgery in Stowmarket are currently recruiting for a new prescription clerk to join their busy dispensary team. This position is offered on a part-time basis for 22.5 hours per week, working Monday to Friday 9am to 2pm.
This role will be the main point of contact for patient enquiries regarding their prescriptions, ensuring they receive the best possible service. 
 

Key responsibilities will include;

  • Act as a focal point of communication between the GPs, medicines management lead, patients and local pharmacies.
  • Ensure patients' prescriptions are processed accurately and in accordance with Suffolk Primary Care (SPC) protocol.
  • Work with colleagues to deliver high standards of customer service, including accuracy and timeliness.
  • Process medication requests received from patients and pharmacies within agreed timescales, expediting urgent requests where appropriate.
  • Liaise with patients and pharmacies to ensure that queries and requests are highlighted to the relevant clinician.
  • Ensure that requests for repeat medications are issued in line with SPC protocol.
  • Undertake regular audits to highlight repeat medications not requested for more than 6 months and seek clarification from the relevant GP/Medicines Management Lead as to whether this can be removed.
  • Alert the relevant GP/medicines management lead regarding examples of over-ordering and/or over-usage of medications.
  • Check if any checks, i.e. pill, blood, blood pressure are due before issuing medications/re-authorisation.
  • Update patient records with new repeat and/or acute medications as indicated on hospital letters, ensuring these are authorised by the relevant GP/Medicines Management Lead before issuing this is a delegated responsibility and may not apply to all post-holders.
  • Provide information for the month end claim process as appropriate.
  • Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.
  • Liaise with pharmacies regarding the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
  • Maintain paper requests in bundles by date for one month, in the event of any queries.
  • Ensure adequate supply of FP10 prescription pads, maintain log of forms issued and ensure secure storage,
  • Keep up to date with the relevant formulary and the National restricted drugs list.
  • Undertake training as requested to support safe and effective service.
  • Undertake any other additional duties appropriate to the post as requested by the partners or the practice operations manager.

 

 

About the Candidate

To be considered for this role, the ideal candidate will have the following:

  • Experience of working within primary care is desirable.
  • Experience of working with vulnerable people. 
  • Be flexible, with a positive attitude.
  • Demonstrate good team working and communication skills.
  • Demonstrate an excellent standard of patient care. 


About Us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of working with SPC;
  • NHS Pension Scheme
  • Life insurance. 
  • Family benefits. 
  • Eye care vouchers. 
  • Health service discounts. 
  • Enhanced maternity and paternity terms. 
  • Salary sacrifice schemes for technology, homewares, cycling and gym memberships. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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