About the Role

Colne Medical Centre are looking to recruit a proactive reception supervisor to join their team for 30-37 hours a week. The role will provide a focal point of communication between patients, doctors and other medical staff, and ensure the reception team provides an efficient service and that a professional manner is maintained at all times by all reception employees.

The post holder will be responsible for carrying out general supervisory duties which will include but is not limited to:

Support the reception staff acting as a role model to reception staff, supporting, motivating and promoting good staff relations.
Support the receptionists with any queries or complaints they may have.
Support and help any unhappy patients.
Deal with minor patients’ complaints and try to resolve them in a timely and professional manner.
Ensure any complaints that cannot be resolved are escalated to the assistant practice manager.
Ensure all staff are informed of and adhere to practice policies which are held on the intranet.
Monitor staff annual leave.
Assist with and minimise potential problems that may lead to complaints. Supporting staff in difficult patient situations
Deal with any low level complaints relating to reception or associated issues.
Accurately document all incidents and outcomes, ensuring that the practice is kept informed.
Deal with general telephone enquiries from patients and general public.
Acting as primary point of contact in reception for clinicians.

This list is not exhaustive and is subject to change pending request of the practice manager and partners. We reserve the right to retract the advert if a suitable person is found before the end date.

About the Candidate

The post holder will have the following;

A good standard of education, including Maths and English.
Experience of working in and providing customer service.
Experience of working within a receptionist role.
Experience of working within a primary care, general practice position desirable, but this is not essential, as training will be provided.
Experience of receiving and making telephone calls – a professional manner is expected at all times.
Strong IT skills and be able to use computer based systems. Experience of EMIS would be advantageous but not essential as training will be provided.
Organised, have strong communication skills, both verbal and in writing, be able to communicate with internal staff as well as external agencies and patients, and have a strong understanding of confidentiality.
Work effectively within a team as well as being able to work independently, without supervision.

About Us

In June 2017 The Colte Partnership was formed consisting of 9 local practices across Colchester and Tendring caring for approx. 95,000 patients.

We also work as three collaborative Primary Care Networks (PCN’s) which span across Colchester and Tendring:

Ambrose Avenue Group Practice, Riverside Medical Centre & Ardleigh Surgery
Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre
Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre

There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients across the network of practices.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Basic Disclosure to be made to the Disclosure and Barring Service to check for any unspent criminal convictions.

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