Receptionist/Administrator

Riverside Health Centre in Manningtree has an exciting opportunity for an enthusiastic and pro-active receptionist/administrator to join our team. The role is for 32.5 hours a week on site, working Monday, Wednesday, Thursday and Friday, between 8.00am and 6.30pm. This is a busy role that requires excellent communication skills, a good understanding of IT and ideally, experience of a busy reception/public environment.  

Responsibilities will include (but not limited to);

• Greeting patients.
• Care navigation.
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
• Supporting patients with the online triage system.
• Updating patient records.
• Processing electronic and paper correspondence.
• Liaising with patients using various types of communication methods.

• A good standard of education including Maths and English.
• Experience of working in a customer services role, ideally reception experience.
• Experience working within primary care is beneficial, however this is not essential.
• Strong IT skills and be able to use computer-based systems.
• Excellent oral and written communication skills and have good social skills.
• Experience of SystmOne would be desirable, however full training will be given to a suitable candidate.
• A friendly, caring and positive approach towards patients.

The Colte Partnership itself was formed in 2017 consisting of 8 local practices across Colchester and Tendring joining together to care for approximately 80,000 patients.

We also work as a part of a collaborative Primary Care Network (PCN) which spans across Colchester and Tendring.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.