About the Role

East Lynne Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a 1 year fixed term contract (possibility lead to permanent). This position is offered on a part-time basis for 16 hours per week. The working week is Monday to Friday covering shifts between 8am and 6:30pm with the rotas published monthly. Shift pattern will be agreed with the successful applicant.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

East Lynne Medical Centre is a friendly, nurse led GP practice with full general practitioner support, providing healthcare to the residents of Clacton-on-Sea. The practice offers a wide range of services from phlebotomy, child counselling, minor illness to complex.

We are also part of the Clacton PCN which allows us to offer specialist clinics, social prescribing and pro-active care to the frail, innovative support such as regular cancer support cafes, and counselling services.

We strive to look after our employees as well.

NHS pension scheme
Health service discounts
Annual leave: minimum 5 weeks pro rata plus bank holidays
Enhanced maternity and paternity terms
Free counselling
Career development
Snacks provided for staff

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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