Receptionist/Care Navigator

• Answering the telephone in a polite and professional manner with a focus on supporting patients to access the appointment most suited to their needs.
• Responding to all queries in a timely manner.
• Receiving and making calls as required. Take messages as appropriate.
• Efficient use of the appointment system, booking appropriate clinicians including Extended Access (EA) appointments, booking into the correct appointment and times, recording sufficient and accurate information.
• Liaising professionally between clinical, admin staff, patients, and other agencies to carry out appropriate tasks including but not exclusively: Patient Access Requests, how to use on line services/portals, copies of text results and letters.
• Processing post (incoming and outgoing) including liaising with Workflow and Courier, other services as required, maintaining confidentiality and ensuring data breaches are minimised.
• Actioning prescription requests accurately, timely and in line with current policy.
• Providing results to patients on request of clinicians.
• Ensuring that new registrations are dealt with in a timely manner and that all information entered onto the clinical system is accurate with a focus on attention to detail.
• Scanning documents and appropriate records accurately and in a timely manner.
• Liaising with the advance nurse practitioner (ANP) and care homes regarding ward rounds.
• Giving out and receiving specimens following the strict procedures in place.
• Advising patients of charges for private services, accepting payment and issuing receipts.
• Entering requests for home visits and late calls onto the computer including all relevant information and where necessary refer to the duty doctor.
• Supporting on the dispensary counter distributing medication as required.

To be considered for the position, you will need the following;

• A good standard of education including Maths and English
• Experience of working and providing customer services
• Reception experience desired.
• Experience working within primary care would be an advantage, however this is not essential
• Strong IT skills and be able to use computer based systems
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate
• Excellent communication skills both written and orally
• Friendly and positive approach towards patients and other visitors either in person or over the telephone