Receptionist

Acle Medical Practice in Norwich, are looking to recruit a medical receptionist to provide support to the reception department to ensure our patients get the best care possible. This position is offered on a part-time basis. 

As part of carrying out this role, the receptionist will be answering phone calls, entering patient data and scheduling patient appointments and home visit appointments. This post requires a kind and caring individual with an eye for detail.

Main duties include;

• Work as part of a team to ensure the smooth and efficient running of the surgery to deliver the best possible service to patients.
• Undertake your duties in a professional, confidential and efficient manner.
• Liaise effectively with other health professionals and colleagues.
• Ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
• Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
• Ensure reception and work area is kept neat and tidy.
• Manage and assist with online digital appointment service.
• Answer telephone and deal appropriately with enquiries.
• Book appointments ensuring sufficient information is recorded to retrieve medical records.
• Where applicable enter results and other information into computerised patient records.
• Enter requests for home visits onto EMIS system incorporating all required data and where necessary refer to the duty doctor.
• Liaise with doctors and nurses to provide maximum support to surgeries and clinics.
• Prepare surgery and clinic lists ensuring all patients notes are available.
• Arrange hospital transport when required.
• Ensure patient and Practice confidentiality is maintained at all times.
• Using computer to access, extract and enter patient information.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.