About the Role

Stanton Surgery is a small friendly rural GP training practice looking to recruit a friendly, reliable and enthusiastic receptionist to join our team on a full or part time basis. The position is being considered up to 37 hours with applicants committing to a routine working day of 0800-1830. A flexible, teamwork ethos is desirable to meet the occasional requirement of overtime.

Stanton Surgery prides ourselves on offering a patient centred, efficient and friendly service to all our patients so is looking for an individual who can help us deliver this.

Duties will include;

First point of contact for all patients.
Dealing with queries in a professional, courteous and efficient manner.
Be a focal point of communication between patients, doctors and other medical staff.
Handle medical records and other information regarding patients in the strictest confidence.

Informal visits are welcome so please do get in touch if you would like to visit the practice.

About the Candidate

To be considered for this position, you will need the following;

Good organisational skills.
Work well under pressure.
Be enthusiastic to help ensure all patients are given the best possible service and care.
Experience working within a surgery or the NHS would be preferable but training will be given to the right candidate willing to learn.
Demonstrate a high level of customer service skills and patient centred care is essential.
Applicants need to be highly organised, self-motivated and flexible in their approach to prioritising workload.
Excellent communication and interpersonal skills and be able to work independently whilst integrating and communicating with the wider team.

About Us

We are a rural dispensing and training practice located in the village of Stanton, set in the beautiful Suffolk countryside close to Bury St Edmunds. We serve a stable population of approximately 5,200 patients.

We offer traditional general practice and we will be very supportive towards developing personal interests.

We have a team of three nurses, and work closely with our PCN colleagues who visit the surgery weekly, such as a social prescriber, mental health link worker, mental health practitioner and physiotherapist. We are part of Blackbourne PCN which consists of four rural practices. A diabetes specialist nurse also visits monthly and holds a clinic at the practice.

Our reception and admin teams provide excellent support to our clinical teams. Our clinical system is SystmOne.

We have a low home visiting rate shared with all doctors and UCPs.

We have modern purpose built premises, which have recently been extended and provide a bright and airy setting in which to work.

We are forward thinking, and always looking for new ways to do things to ensure we provide the best possible care for our patients. Recently we installed a dispensing robot with a 24-hour medication collection point.

We are rated GOOD across all areas by CQC.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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