About the Role

SS9 South PCN is looking for a healthcare assistant (HCA) to join the practice in this vital patient-facing role with both clinical and administrative responsibilities. The role is offered on a part-time basis, for 15 hours per week on Monday, Wednesday and Fridays.

Main responsibilities will include;

Support emergency care practitioners (ECPs) in delivering high-quality patient care within the Primary Care Network (PCN).
Assist with patient assessments, basic treatments, and monitoring under supervision.
Contribute to the smooth running of urgent and primary care services across GP practices, community settings, and home visits.
Provide a patient-centred approach, ensuring dignity, safety, and confidentiality at all times.
Carry out clinical observations (e.g., blood pressure, pulse, temperature, oxygen saturation).
Perform basic diagnostic tests (e.g., urine dipstick, blood glucose monitoring)
Support with wound care, dressings, and removal of sutures/clips (where trained).
Assist ECPs during consultations, examinations, and minor procedures.
Deliver health promotion, lifestyle advice, and patient education.
Accurately document patient information in electronic health records.
Support infection prevention and control practices.
Accompany ECPs on home visits and provide practical support.
Assist with administrative duties, including booking follow-ups, ordering stock, and maintaining supplies.
Work collaboratively with the wider multidisciplinary team to ensure continuity of care.

The role will offer you the opportunity to build on your experience, skills and competence, requiring you to work effectively within a multidisciplinary healthcare team.

About the Candidate

The healthcare assistant role within general practice can be very different to the role within other settings and as such we are only looking for applications from those with previous primary care experience.

All applicants should have the following skills and qualifications:

Successful completion of the Care Certificate, or willingness to undertake, as indicated by the CQC.
Level 3 Diploma in Health and Social Care, or equivalent.
Experience of working within a GP practice.

Essential knowledge, skills and experience:

Strong clinical skills including phlebotomy.
Excellent patient-facing communication and interpersonal skills.
Confidential manner with a compassionate and respectful approach, placing a high value on the dignity of patients, relatives, carers and colleagues.
Ability to work independently, determining own workload priorities, as well as working as part of a multi-disciplinary team.
Strong organisational and time management skills.

About Us

SS9 South is a forward-thinking PCN of two well-established practices: Pall Mall Surgery and Highlands Surgery. Together, we provide exceptional care to a diverse population of 35,000 patients. Our focus is on delivering outstanding patient care while fostering a supportive and fulfilling environment for our staff.

At SS9 South, our dedicated team includes GPs, physician associates, nurse practitioners, a frailty team, emergency care practitioners (ECPs), nurses, associate practitioners, healthcare assistants (HCAs), phlebotomists and social prescribers. We also have a large, knowledgeable administrative team that works closely with our clinicians to ensure seamless patient care. We believe in fostering an inclusive and collaborative working environment where ideas are valued and contributions are recognised.

We seek an outstanding individual to join our team and contribute their expertise to our thriving practice. If you are interested in becoming part of our supportive and dynamic environment, please contact: [email protected]

Annual Leave: minimum 25 days FTE

Disclosure and Barring Service Check

Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a Disclosure submission to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.

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