Assistant Practice Manager

The role of the assistant practice manager is to work with the practice manager and GP partners to oversee the delivery of patient care, operational and strategic management of the practice. This includes responsibility for project management, human resources, finance, service delivery and performance management.

The main responsibilities of the role include:

• Day-to-day running of the surgery including managing and considering, access to patient services, workforce planning, staff management and recruitment.
• Providing solid leadership, based on a sound understanding of the business.
• Driving innovation and modernisation.
  
• Meeting the reporting requirements of the partnership.
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
• Attending local meetings with the practice manager, to represent the surgery, and reporting to partners.
• Engaging with staff, patients and external bodies.
• Developing effective partnership, with other organisations, to benefit the practice.
• Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment.
• Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
• Being involved in managing the computer system, including organising any maintenance and developments to the system.

If you are an experienced assistant practice manager or a GP reception lead looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills:

• Previous experience working within primary care.
• Experience of working in/managing large teams.
• Experience in developing and implementing projects, workforce planning and forecasting.
• Detailed and up-to-date knowledge of employment legislation.
• Strong skills and experience in HR, premises management, IT and complaint handling.
• Self-motivated, with a forward-thinking, solution-focused approach.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to implement and manage change effectively.
• Ability to identify training and development needs in self and other as well as experience of appraising staff.
• Flexible to work outside of core office hours.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.