Care Navigator

Oakfield Surgery is looking to recruit an enthusiastic care navigator to work with the current team on a part-time basis for 2/3 days a week. Please note, one of these days will be a longer day. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way. They will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors. They will help provide a quality, friendly and efficient service within a safe and effective working environment and support the doctors to provide the highest standard of care to the patients, within the changing NHS.

• Greet and direct all patients.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians.
• Use your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private services.
• Enter patient information onto the computer as required.

To be considered for the position, you will have the following;

Essential:

• Excellent verbal communication skills
• Polite and professional telephone manner
• Sensitivity to confidentiality issues and data protection
• Ability to work on initiative and as part of a team
• Ability to work under pressure
• Ability to work well with the members of the public
• Ability to work flexibly and to cover colleagues holiday/sickness periods

Desirable:

• SystmOne/AskmyGP /general IT skills
• Understanding of primary care