About the Role

Framfield House Surgery are looking to recruit a practice patient and operations manager to join our expanding, friendly and supportive team in the Suffolk market town of Woodbridge based on the River Deben.

The main responsibilities of the role include:

Management of daily operations of the surgery
Adopt a strategic approach to the development, delivery and management of patient services
Oversee and manage our appointments system
Support the staff in the daily running of the surgery
Work in collaboration with our Primary Care Network
Monitor and help support the delivery of QOF
Ensure the patients have a positive experience
Estate management
Health and safety lead
Deal with practice complaints and learning events
Liaise with external users of our building
Assist the business and finance manager in compliance with CQC and NHS contractual obligations
Support HR partner with HR with further support if required by HR consultants

About the Candidate

If you are an experienced senior manager looking for a new challenge, then we would love to hear from you.

Operational or practice management experience in primary care preferred but not essential
Confident leader with excellent communication and organisational skills
Familiarity with SystmOne desired but not essential
Able to work under pressure and manage multiple priorities effectively
Self motivated with a forward thinking, solution-focused approach
Ability to develop, implement and embed policies, procedures and guidelines
Ability to cope with working in an ever-evolving environment and able to cope with regular changes to way of working
Excellent organisational skills
Ability to train staff

About Us

Framfield House Surgery are committed to providing a supportive working environment for all our staff whereby we value professional development and care about the health and wellbeing of our staff.

We offer:

Competitive salary depending on experience
NHS pension scheme
Free parking

To arrange an informal visit or have a chat about the role, please email [email protected]

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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