Lawford Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for approximately 16 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Answering telephone enquiries and signposting online queries
- Booking appointments
- Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
Flexibility is essential in this role to cover sickness/annual leave for colleagues.