Care Coordinator

This is an exciting opportunity for an enthusiastic and pro-active receptionist/care coordinator to join the team based in Wivenhoe Medical Centre. This role is offered on a part-time basis for 20 hours a week.

Responsibilities will include (but not limited to):

• Booking appointments
• Greeting patients.
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
• Updating patient records.
• Processing correspondence
• Liaising with patients using various different types of communication methods

We reserve the right to retract the advert if a suitable person is found before the end date.

To be considered for this position, you will have the following;

• A good standard of education including Maths and English
• Experience of working in a busy reception/public environment and providing customer services, ideally reception
• Experience of working in a general practice/primary care will be an advantage but training will be given to a suitable candidate
• Strong IT skills and be able to use computer based systems
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate
• Excellent communication skills, both written and orally and have good social skills
  
• You will also need to have flexibility to cover other shifts
• You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone

The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring, serving approx. 80,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself – with specialist clinics, social prescribing and innovative support such as regular dementia cafes.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.