About the Role

Highlands Surgery is delighted to offer an exciting opportunity for a friendly and organised receptionist to join our welcoming and supportive practice team. You’ll play a key role in helping our busy practice run smoothly, contributing directly to the delivery of high-quality care for our patients.

This is a part-time position for 20 hours per week, Monday to Friday, with 2 shifts 8:00am to 1:00pm and 1:30pm to 6:30pm which are scheduled 3 months in advance, making it an excellent opportunity to balance work with other commitments. If you enjoy working as part of a team, take pride in providing excellent service, and are looking for a rewarding role in healthcare, we would love to hear from you.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Highlands Surgery is a well-established, forward-thinking GP practice caring for approximately 15,000 patients. We are proud to have a supportive and experienced clinical team comprising three GP partners, two salaried GPs, four nurses and two Healthcare Assistants, working alongside a large and well-integrated Primary Care Network that provides high-quality community care for our housebound patients. Recently rated 'Outstanding' by the CQC, we place great value on teamwork, patient-centred care and continuous improvement. Our practice is further strengthened by a dedicated and friendly non-clinical team, including receptionists, administrators, referral clerks and pharmacists, all of whom play a vital role in delivering an excellent service to our patients.

Benefits

NHS Pension Scheme
Eye-care vouchers
Annual leave: minimum 32 days FTE, with enhancements for long service

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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