Registrations and Deductions Administrator

Tile House Surgery has an opportunity for a registrations and deductions administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 20 hours per week. This will be split into 4 x 5 hour shifts, working over 4 days Monday, Tuesday, Thursday and Friday.

The main responsibilities of the role include:

• Processing all new patient registrations, ensuring all documentation is completed and filed correctly.
• Manage temporary and immediate necessary patient registrations.
• Inputting information from new patient questionnaires into patient records.
• Receive the Lloyd George records and update the computer system.
• Digitising patient paper records.
• Processing GP2GP transfers.
• Processing deductions for patients leaving the practice as per protocol.
• Prepare the Lloyd George records for deducted patients ready for collection.
• Update records accurately and ensure appropriate archiving or transfer of medical notes.
• Receive and make calls to/from patients with any queries to any part of the registration process or regarding address queries.
• Manage all internal transfers.

 See full job description for further information.

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• An experienced administrator, with excellent IT, time management and organisational skills.
• Strong attention to detail and ability to handle sensitive information with confidentiality.
• Ability to communicate effectively.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Ability to support and adhere to policy and procedures
• Ability to cope with change effectively
• Ability to work in a small team, enhance morale and maintain a positive working environment
• Primary care experience is desirable but not essential.
• Previous experience using SystmOne is desirable but not essential

Full training will be given on all processes and our clinical system.

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days' holiday (pro rata) + bank holidays
• NHS pension
• Free on-site parking

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.