Receptionist / Care Navigator

Main Duties of the Role

• Welcoming and directing patients in a professional and friendly manner
• Managing appointment bookings efficiently
• Handling patient queries and concerns (face-to-face, online, and via telephone), and signposting to the appropriate team member or service
• Processing letters, completed forms, and specimen requests
• Providing guidance on practice procedures
• Registering new patients
• Maintaining accurate patient records, including scanning, filing, and general administrative tasks
  

General practice is a fast-paced and rewarding environment where no two days are the same. We’re looking for someone who is calm, approachable, and able to work efficiently under pressure, with a genuine commitment to helping others.

You don’t need previous experience in a healthcare setting, we are happy to train the right person. If you’re quick to learn, enjoy working with people, and can adapt in a busy environment, we’d love to hear from you.

You will:

• Be a reliable and enthusiastic team player
• Have excellent communication and interpersonal skills
• Be able to handle sensitive situations with empathy, discretion, and confidentiality
• Feel confident working with the public, including in occasionally challenging situations
• Demonstrate strong organisational skills and attention to detail
• Have good IT skills and confidence in administrative tasks
• Be flexible and willing to occasionally adjust working hours to support colleagues

Highlands Surgery is a well-established, forward-thinking practice committed to delivering high-quality patient care within a supportive and collaborative environment. We are proud to have been rated Outstanding by the Care Quality Commission (CQC), reflecting our commitment to excellence and continuous improvement.

Our team includes 3 GP partners, 3 salaried GPs, 4 practice nurses, 1 advanced nurse practitioner, and 2 healthcare assistants, alongside a large and dedicated administrative team. We work closely together to ensure patients receive efficient, compassionate care.

We are a GP training practice, with up to 3 GP registrars at any one time, creating a positive and dynamic learning environment.

We also work in partnership with our primary care network (PCN), supporting patients through a wider multi-disciplinary team within the community.

Why join us?

• Supportive and friendly team environment
• Opportunities to learn and develop
• A varied role within a busy practice
• A chance to make a real difference to patient care

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for a Disclosure to the Disclosure and Barring Service may be required to check for any previous criminal convictions.