Care Navigator

The role covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

• GCSE grade A to C in English and Math
• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

• Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role
• Calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Has good IT skills and picks up new systems with confidence
• Has previous experience in a customer-facing or administrative role

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through Suffolk Primary Care

What we offer

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place you'd like to work, wed be delighted to hear from you.