Receptionist/Care Navigator

Tiptree Medical Centre are looking for a friendly, organised, and professional Receptionist to join our busy GP practice team on a part-time basis for 30 hours per week. The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure the smooth running of the practice.

• Welcoming patients and visitors in a courteous and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, amending, and cancelling appointments
• Managing patient records and updating information accurately
• Handling confidential information sensitively
• Liaising with GPs, nurses, and other healthcare professionals
• Carrying out general administrative and reception duties

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to work calmly in a busy environment
• Previous reception or customer service experience preferred

We are a friendly, busy, and innovative GMS practice caring for approximately 12,000 patients in north-east Essex, where work-life balance is more than just a buzzword.

Our team includes two supportive GP partners, 7 salaried GPs, an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 Advanced Nurse Practitioners (ANPs), Practice Nurses, HCAs, Clinical Pharmacists, and a dedicated administrative and reception team working together to provide high-quality patient care.

We pride ourselves on being relaxed, family-friendly, and supportive, with flexible working patterns and a strong team ethos. As a training practice for medical and nursing students, we are committed to learning, development, and continuous improvement.

We are looking for a friendly, organised, and professional Receptionist to join our welcoming team. The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and administrative support within a busy GP practice environment.

We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient-centred care.

In summary, we offer:

• A modern purpose-built building in the centre of the village
• A supportive and friendly multidisciplinary team
• High QOF achievement
• ‘Good’ CQC rating
• Ongoing training and development opportunities
• Educational events and in-house meetings
• A positive and collaborative working environment

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.