Receptionist / Care Navigator

• Greeting and directing all patients.
• Assist with total triage administration
• Process personal, telephone and e-requests for appointments
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Accepting and handing out letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
  
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Undertake a broad spectrum of administrative duties commensurate with the role

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Excellent communication skills
• Previous medical or healthcare receptionist experience is desirable.
• Flexibility to cover annual leave and sickness

Ardleigh Surgery is a well-established and highly regarded GP practice, serving a patient population of approximately 7,500 across North Essex. Situated on the edge of the picturesque Constable Country, the practice offers the benefits of rural community healthcare while remaining within easy reach of Colchester and surrounding areas. We are committed to delivering safe, effective and patient-centred care, supported by an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff. As a training practice, we actively support the development of future healthcare professionals and foster a culture of continuous learning and professional growth. Ardleigh Surgery has a long-standing reputation for providing high-quality primary care and maintaining strong relationships with our patients and local community. We pride ourselves on being a supportive, friendly and forward-thinking workplace where staff are valued and encouraged to develop their skills and careers.

Disclosure and Barring Service Check                                                                                                                                                Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions