Patient Care Advisor

Our patient care team is made up of 15 friendly and dedicated patient care advisors, working across Cringleford, Hethersett, and Mulbarton Surgeries. As a patient care advisor, you’ll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease.

You’ll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same - you’ll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly.

This is a full-time position of 37.5 hours per week. The working pattern is 08:00–18:30 across Monday, Tuesday, Wednesday, and Friday.

If you’re looking for a rewarding role where you can make a real difference in people’s lives while being part of a supportive and friendly team, this could be the perfect fit for you!

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you.

You’ll need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don’t worry—we’ll provide full training to get you up to speed!

Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now!

At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.

Our surgeries are located at:

• Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
• Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
• Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.