About the Role

North Chelmsford Healthcare Centre are seeking a caring and proactive receptionist to join our team on a part-time basis to cover maternity leave. This role involves working across both of our Chelmsford sites: North Chelmsford Healthcare Centre and our branch surgery, Beaulieu Healthcare Centre.

Working hours will be as follows;

Monday: 08:00 – 14:00

Tuesday: 08:00 – 14:00

Friday: 12.30 – 18:30

Key responsibilities will include;

Handle patient queries via phone, email, and in person
Assist the triage doctor as part of the triage team
Arrange home visits
Manage card and cash payments from patients
Oversee waiting lists and follow-up appointments
Support clinicians and staff with day-to-day tasks

Training and support will be provided with a comprehensive 3-week induction to ensure a smooth onboarding.

About the Candidate

The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Show empathy and a caring nature toward patients
Demonstrate strong teamwork and collaboration
Maintain a positive, ‘can-do’ attitude
Learn quickly and apply new processes effectively
Be confident using computers
Be fully flexible to cover annual leave and short-notice sick leave

About Us

North Chelmsford NHS Healthcare Centre is a SystmOne practice with a growing list size of over 17,000 patients. The practice has achieved a ‘Good’ CQC rating and has an excellent reputation amongst Chelmsford residents. We are part of the Elizabeth Courtauld Partnership and are expanding with a new branch surgery opening in Beaulieu shortly.

Please note, this post is subject to satisfactory references and a DBS check.

If this vacancy attracts sufficient interest, it may close earlier than the stated deadline. We encourage early applications to avoid disappointment.

Benefits include;

NHS Pension Scheme available
Free car parking on site
4 weeks annual leave
Birthday leave from 2026
Birthday leave day starting from 2026

Please note: If this vacancy attracts sufficient interest, it may close earlier than the stated deadline. We encourage early applications to avoid disappointment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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