Care Navigator

Oakfield Surgery is looking to recruit an enthusiastic care navigator to work with the current team on a part-time basis for 18 hours per week. The set working hours for this role are: Monday 8am - 5pm and Friday 8am to 6.30pm. 

• Ensure visitors receive prompt, courteous and effective support
• Manage reception and telephone enquiries. 
• Take accurate messages. 
• Guide patients through the booking system .
• Collect essential information for their consultations. 
• Ensure the reception environment is organised. 
• Scanning, filing, mailing and record keeping. 
• Assisting with new patients registrations.
• Advise patients of relevant charges for private services.
• Enter patient information onto the computer as required.

To be considered for the position, you will have the following;

Essential:

• Excellent verbal communication skills
• Polite and professional telephone manner
• Sensitivity to confidentiality issues and data protection
• Ability to work on initiative and as part of a team
• Ability to work under pressure
• Ability to work well with the members of the public
• Ability to work flexibly and to cover colleagues holiday/sickness periods

Desirable:

• SystmOne/AskmyGP /general IT skills
• Understanding of primary care

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS Pension Scheme:

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

• 23.7% employer contribution

Additional Benefits:

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.