Tiptree Medical Centre is seeking an
exceptional Business & Operations Manager to lead and manage our team. This
is an exciting opportunity to work alongside the GP Partners in leading a
successful, forward-thinking medical centre that is committed to delivering
outstanding patient care while continually improving the way we work. Our two
GP Partners are married and so decision-making is quick, efficient and mutual.
We are a forward-thinking practice, caring
for circa 12,500 patients with a strong reputation for high-quality patient
care and a team that genuinely enjoys working together. We’re proud of what we
have achieved but we’re equally ambitious about what comes next. That’s where
you come in.
The successful candidate will provide strategic and operational leadership across every non-clinical aspect of the medical centre. We are looking for someone who is approachable, collaborative and confident in leading change, developing people and delivering high-quality services. Whether your experience has been gained within primary care, the NHS or another complex operational environment, we are interested in leaders who can bring energy, professionalism and fresh ideas.
This is not a traditional Practice Manager role. As Business & Operations Manager you will work directly with the GP Partners to ensure the practice remains financially sustainable, operationally efficient and fully compliant. You will be responsible for developing strategy, leading organisational performance and supporting our managers and teams to deliver excellent services for our patients and community.
You'll provide leadership across six key areas:
Strategy: Business strategy; Business planning; Service development; Contract management; Performance dashboards and benchmarking; Income generation; QOF performance.
Governance: CQC Registered Manager; Regulatory compliance; Risk register; Business continuity; Information Governance; Health & Safety; Organisational safeguarding; Governance meetings; Significant Event and Learning Event analysis; Clinical policies; Standard Operating Procedures.
Finance: Budget ownership; Financial forecasting; Payroll oversight; Enhanced Services (EA/DES/LES); Investment planning and funding opportunities.
Workforce: Recruitment; Workforce planning; Senior team appraisals; HR strategy; Training strategy; HR document compliance; Workflow efficiencies and continuous improvement.
Estates: Estate management; Contractor management; Premises security; Estate development projects.
Digital: IT strategy; Telephone systems; Digital transformation and technology-enabled service improvement.
If you are looking for a rewarding leadership role where you can make a lasting impact, we would be delighted to hear from you.