Highlands Surgery is recruiting a friendly, motivated and proactive administrator to join our practice for 25 hours per week. The hours are to be split into 5 hours per day (Monday–Friday), with shifts 08:00–13:00 or 13:30–18:30.
The primary responsibility of this role is managing patient medical and administrative requests via Anima. You will triage, assign, resolve, contact patients, book appointments and complete associated admin, ensuring patients receive timely and safe care. Strong IT skills and a willingness to learn are essential; full training will be provided.
Your main focus will be Anima, reviewing incoming requests, applying triage pathways, allocating work to clinicians, completing tasks, and communicating with patients. You will also support the reception team with general duties when required.
No two days are the same, and you’ll be part of a supportive team that makes a real difference in the local community.
Main Duties of the Role:
- Anima request management - Review, triage, assign and resolve patient medical and administrative requests.
- Patient communication - contact patients to gather information, provide updates, book appointments and issue instructions.
- Appointment booking - book patients appropriately in line with clinical triage and practice protocols.
- Task completion - action clinical tasks, follow up on clinician instructions, and ensure timely closure.
- Digital systems use - confidently use Anima, SystmOne, MS Teams, NHS mail and other practice systems.
- Reception support - assist with front desk duties when required, ensuring smooth workflows.
- General surgery admin - scanning, coding, processing letters/forms/specimens, and maintaining accurate patient records.
- Patient signposting - direct patients to the correct clinician, service or pathway.