About the Role

The Reynard Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part time basis, for 27 hours per week worked over 3 days.

Working on reception, you will be the first in the building of a morning and the last to leave the practice of an evening. You will need to be a responsible key holder. You will work Monday to Friday, with a day off in the week. Starting as early as 07:30 and finishing as late as 18:30 in the evening, or later (up to 20:00) when needed on an Enhanced hours shift.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. However, there is more to our receptionist roles than answering the telephone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up to date, and ensure that appointment bookings are well managed. You will work as part of a small reception team, but you will also be part of a much bigger very friendly practice team.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.
Operating our live chat function platform.
Please see the attached job description for further duties.
Working with Anima.

About the Candidate

General practice is a busy challenging environment that requires a calm and caring approach with the ability to work under pressure. We would welcome applications from organised, flexible, adaptable individual and someone that is also highly motivated and diligent. You would be keen to help us provide high levels of customer service and have the following attributes.

Confidence to think on your feet
Previous experience with System One
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.
Exceptional communication skills
You would preferably be a car driver as we are a remote rural practice with limited commuter road and rail services.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

The Reynard Surgery is a busy dispensing modern rural practice of 10.3k patients, located in Red Lodge. Red Lodge is a growing village located between Mildenhall/Newmarket and Bury St Edmunds Suffolk. We cover a large sprawling catchment area of local villages. We have an unusally young patient demographic due to continued housing developments in the area.

We are a team who are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity. We can offer an NHS Pension and 33 days (pro rata) annual leave including bank holidays.

We have 2 practice partners, we are part of the Forest Heath PCN. We have a multi disciplinary team of doctors, advanced nurse practitioners, pharmacy technicians, dispensers and practice nurses.

Benefits include:

The NHS Pension Scheme, which is a defined benefits scheme
Private counselling scheme
Free uniform
Paid day off on your birthday
Health service discounts

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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