Administrator/Medical Secretary

The New Surgery has an opportunity for an administrator/medical secretary to join their team on a part-time basis, for 24 hours per week on Monday, Wednesday, Thursday. Days may be flexible and can be discussed during interview. 

With the increasing use of technology in general practice, Administrators are playing an increasingly important role in managing patient information and ensuring that healthcare providers have access to the data they need to deliver high-quality care.  

The main responsibilities of the role include:

• Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficient
• Manage all enquiries in an effective manner
• Process referral letters as requested using ERS
• Scan documentation and attach scanned documents to patients’ healthcare records
• Process requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
• Answer incoming phone calls, transferring calls or dealing with the patient’s request appropriately
• Manage all administrative queries as necessary
• Conduct clinical system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Undertake all mandatory training and induction programme
• Contribute to and embrace the spectrum of clinical governance
• Handling queries regarding hospital appointments and treatments.