Branch Team Leader

Bluebell Surgery are looking to recruit a Branch Team Leader who will join the team on a part-time basis for 30 hours per week, Monday to Friday. The specific working hours each day can be discussed and agreed with the successful candidate, subject to the operational needs of the practice.

The role will see you provide day-to-day administrative oversight and support to the team working at the branch site, acting as the main point of contact for the administrative team and supporting effective communication between the branch and Mill Road Surgery.

Key responsibilities will include: 

• Provide day-to-day administrative oversight and support to the Bluebell Surgery team, acting as a point of contact for the administrative staff members and supporting effective communication across the wider practice team.
• Support the team with general workload management, helping to ensure that day-to-day administrative tasks are appropriately prioritised and completed.
• Act as a link between the branch site, Mill Road Surgery and wider management team, ensuring that relevant information, queries and issues are communicated appropriately.
• Support the implementation and integration of new practice policies, procedures and working processes, helping colleagues understand and adopt changes and escalating queries where further clarification is required.
• Identify issues affecting the smooth running of the branch and escalate these to the Operations Manager or appropriate member of the management team when necessary.
• Maintain regular communication with the Operations Manager, including daily/weekly check-ins to provide updates on workload, staffing issues, outstanding tasks and any concerns arising at the branch.
• Support the Operations Manager with general administrative and reporting tasks across both the main surgery and branch site.
• Monitor general administrative workflows and highlight any recurring issues, bottlenecks or areas where additional support may be required.
• Provide practical support to colleagues within the branch and Mill Road Surgery, including assisting with workload where appropriate during busy periods.
• Support reception services and be prepared to cover the reception front desk when required, particularly during periods of staff absence or increased workload.
• Help promote consistent administrative processes and good communication between the branch and Mill Road Surgery.
• Encourage a positive, supportive and collaborative working environment within the branch team.

This is a light-touch team leadership role. The post holder will not have responsibility for HR, finance, formal staff management or disciplinary matters. Any HR, staffing or operational concerns requiring management input should be escalated to the Operations Manager.

We would welcome applications applicants with the following skills and experience:

• An experienced team leader who has a background working in healthcare/primary care
• Strong administration skills and experience of leading a team
• Experience of delegating and coordinating workloads efficiently 
• Ability to communicate effectively, working in a confidential and discreet manner
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure
• Confident on working to deadlines and able to implement new processes

Bluebell Surgery serves a patient population of 3700 and operates from a purpose built premises. We use SystmOne clinical system and are rated Good with CQC. We aim to provide a high standard of medical care and are always fully committed to patient needs. We are working towards new ways of providing access to our patients, and becoming more accessible in a variety of ways including face to face, via the phone and online.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.