About the Role

Unity Healthcare is looking for an exceptional practice manager to join a progressive, multi-site organisation that is transforming how care is delivered for our communities. Working alongside an established senior leadership team, and supported by Suffolk GP Federation, you will play a key role in delivering operational excellence, leading teams and driving innovation across our services.

Following the successful creation of the Unity Healthcare Hub, and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future. As part of Suffolk GP Federation, Unity benefits from specialist support in HR, finance, quality, estates and payroll, giving the practice manager the backing to focus on effective leadership, performance and improvement.

Main responsibilities:

Lead non-clinical operations across our multi-site practice.
Support the delivery of safe, effective and responsive patient services within budget.
Develop and lead teams, creating a positive, accountable and high-performing culture.
Work with clinical and operational leaders to improve quality, performance and patient experience.
Embed transformation and service-improvement initiatives across Unity.
Build strong relationships with patients, the PPG, the PCN, the federation and wider system partners.

This is a full-time role of 37.5 hours per week, Monday - Friday, based across all Unity sites.

For further information, please see the attached job description.

About the Candidate

We are looking for candidates with the following:

Experience of leading operations in general practice or a comparable healthcare setting.
Strong people-management and leadership skills across teams, sites or disciplines.
A track record of delivering change, new services or service improvement.
Confidence using operational and performance data to identify issues and improve delivery.
Excellent written, verbal and stakeholder-engagement skills.
An understanding of workforce, financial, quality and regulatory requirements in general practice.
A commitment to learning and professional development.
A relevant leadership, management or primary-care qualification is desirable.
The ability to travel between all Unity sites.

About Us

Why join Unity Healthcare?

Help shape a modern, innovative model of primary care.
Join an organisation investing in leadership, workforce development and technology.
Work with supportive teams committed to excellent patient care and staff wellbeing.
Benefit from the wider expertise and infrastructure of Suffolk GP Federation.

What we offer:

Flexible working
Competitive salary with annual benchmarking
27 days annual leave plus bank holidays, rising with service
Training and leadership-development opportunities
Cycle to Work Scheme
Death in Service benefit
Blue Light Card employer
Supportive, visible leadership team

Our values:

Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.

For an informal conversation, please contact Simon Prestney, service director, at [email protected].

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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