Prescription Clerk

Humbleyard Practice is looking for an organised, reliable and friendly Prescription Clerk to join our busy Dispensary Team.

This is an important role within the Practice, providing administrative support to the dispensary and helping to ensure that prescription requests are processed efficiently and that patients receive a helpful and professional service.

Main duties and responsibilities:

• Receiving and processing repeat medication requests received by post, online and through SystmConnect.
• Checking and responding to tasks and messages on SystmOne.
• Processing prescription requests accurately and preparing them for authorisation.
• Responding to patient queries and requests in a helpful and professional manner.
• Answering telephone calls and dealing with enquiries.
• Assisting with handing out medication to patients.
• Filing and organising dispensed medication awaiting collection.
• Liaising with local pharmacies and GPs regarding stock issues and medication changes.
• Unpacking medication deliveries and helping with stock control.
• Assisting with filing prescription forms and end-of-month dispensary processes.
• Carrying out date checking of stock and maintaining accurate records.

We are looking for someone who:

• Is organised, reliable and has good attention to detail.
• Has good communication and customer service skills.
• Has good IT and keyboard skills and is confident learning new systems.
• Can work well as part of a team but is also confident working independently.
• Can manage their workload and prioritise tasks.
• Is approachable and able to deal with patients in a friendly and professional manner.
• Understands the importance of confidentiality.

Previous experience in a GP practice, pharmacy or healthcare setting would be an advantage but is not essential, as training will be provided.

You will be joining a friendly and supportive dispensary team, working alongside other Practice staff to provide a dispensing service to our registered patients.

We value teamwork, good communication and creating a positive working environment where staff feel supported and valued.

What we offer:

• Generous annual leave entitlement of up to 6 weeks, plus Bank Holidays (pro rata for part-time staff).
• An additional day of leave for your birthday.
• Access to the NHS Pension Scheme, with an employer contribution of 23.7%.
• A friendly and supportive working environment.
• Training and development opportunities.

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.