Location
Bishops Stortford
Department
Helix Medical Centre
Advertising Salary
£14 to £15ph DOE
Function
Management
Careers Site Advertising End Date
31 May 2024
About the Role

A full time operations manager is required at Helix Medical Centre, to support the practice manager and GP partners in all aspects of practice functionality including motivating and managing direct reports, patient services, premises, and health and safety management.

Organisational and leadership skills are important for this role, as the operations manager will lead and be responsible for the efficient management and motivation of the reception/administration teams, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice, whilst ensuring the practice complies with CQC regulations.

The post holder is expected to be accountable and to make decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit.

If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply.  Further details are provided in the attached job description.

About the Candidate

Please note - primary care/management experience, along with SystmOne experience is essential.

All applicants should also have the following qualifications, experience, skills and personal qualities.

Qualifications

  • Good standard of education with excellent literacy and numeracy skills

Experience

  • Working with the general public
  • Working in a healthcare setting
  • Leading/managing a team
  • Performance management, including appraisal writing, staff development and disciplinary procedures
  • NHS/primary care general practice
Skills
 
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • SystmOne user skills
  • Effective time management (planning and organising)
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to implement and embed policy and procedure
  • Ability to motivate and train staff
Personal Qualities
 
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a ‘solution’ focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other 
 
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times
  • Full UK driving licence 
About Us

We are a growing, family orientated training practice with a current list size of nearly 9,400 patients. We have modern facilities and are based within Herts & Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern general practice.

We are members of the local primary care network providing extended services as a hub to the local community. We also work with allied health professionals together with an expanding complement of ARRs staff including a physician associate, clinical pharmacist, pharmacy technician, health and wellbeing advisor, care co-ordinator and first contact physio etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.

Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk.

 

Local Area

  • Outstanding local Schools
  • Good transport links
  • Conveniently located with easy links to the M11, London, Cambridge and close to Stansted Airport

Benefits

  • Modern medical centre based within community hospital
  • Free parking onsite
  • Onsite cafeteria
  • NHS pension enrolment
  • Support with professional development
  • Staff events planned throughout year

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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