Location
Bury St Edmunds
Department
The Reynard Surgery
Advertising Salary
£11.66ph
Function
Admin & Clerical
Careers Site Advertising End Date
13 May 2024
About the Role

The Reynard Surgery has an opportunity for a receptionist to join our team on a full-time basis working 37 hours per week over 4 days.

There is more to our receptionist roles than answering the phone and making appointments.  In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. You will work as part of a small reception team. 

The main responsibilities of the role include:
  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.
Please see the attached job description for further details.
About the Candidate
We are looking for a receptionist to join our busy practice team. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Previous medical or healthcare receptionist experience is desirable.
  • Previous experience with System One 
  • Ability to be resilient at times. 
Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
The Reynard Surgery is a busy dispensing modern rural practice of 10,000 patients located in Red Lodge a village situated between Mildenhall/Newmarket and Bury St Edmunds Suffolk. We cover a large sprawling catchment area of local villages. We have an unusually young patient demographic due to continued housing developments in the area.
 
We are a team who are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity. We can offer an NHS pension and 33 days (pro rata) annual leave (FTE) including bank holidays, free car parking and free uniform.
 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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