Receptionist

• Receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way either via telephone or face to face contact;
• Providing general assistance to the practice team;
• Projecting a positive and friendly image to patients and other visitors, either in person, via email or via the telephone;
  
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.
  
  

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team, have a positive approach and ability to "think on your feet";
• Strong IT and administration skills;
• Excellent organisational skills with the ability to use your initiative and multitask;
• Previous healthcare or customer service experience is desirable;
• Knowledge of primary care and SystemOne is important.

We are consistent high achievement in all QOF and enhanced services areas with an innovative team structure with individual patient lists. We operate the SystmOne computer system.   

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.