Location
Bury St Edmunds
Department
Angel Hill Surgery
Advertising Salary
DOE (and skillset)
Function
Admin & Clerical
Careers Site Advertising End Date
20 May 2024
About the Role
Angel Hill Surgery has an opportunity for a senior receptionist to join our team on a full-time basis.
 
There is more to our receptionist roles than answering the phone and making appointments.  In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
 
The main responsibilities of the role include:
  • Maintain current care navigation standards as authorised
  • Maintain reception guides
  • Maintain reception standards and overall professional standards
  • Maintain waiting room standards with social prescriber, nurse manager and reception staff
  • Ensure bank holiday, vaccination clinics and surgery closures are displayed appropriately, with the operations manager/practice manager and organise staff as required.
  • Ensuring staff training has been completed
  • With the care co-ordinators and/or operations manager arrange additional reception cover when campaigns are being sent out that requires an appointment to be booked. Ensure staff read the latest policies and procedures assigned to them
  • Plan and arrange staff training for duties within reception
  • Disseminate information to all reception staff
  • Review the abusive patients' book and bringing to the attention of management or partner any that require further action.
  • Arrange and undertake induction training with staff into reception
  • Act at the initial point of contact for patients who are complaining
  • Undertake return to work interviews for staff who were off for anything other than annual leave
  • With the practice manager and operations manager, discuss members of staff for their 'end of probationary, and their annual appraisal
  • Attend meetings as requested
  • Reception staff rota – including holiday authorisation and cover for short notice absence
  • Doctor rota – including authorising holiday, highlighting reduced capacity, managing changes to clinic,
  • Nursing rota
  • Room rota

About the Candidate
We are looking for a senior receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • Excellent communication skills, with a clear and polite telephone manner
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times
  • Experience of working with the general public, being sensitive and empathic in distressing situations
  • Confidence to work as part of a team and ability to "think on your feet"
  • Strong IT and administration skills
  • Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Angel Hill Surgery is a practice in the centre of Bury St Edmunds. Who serve our 14,200 patients with a highly motivated and dedicated team of healthcare professionals. With our 5 GP partners, we have 6 salaried GPs, 3 advance care practitioners (one who is a visiting paramedic), a practice nursing team of 6 and a full dispensing and administrative team. We are a training practice and we always have at least 2 trainee GPs working in the practice. We also have a full education programme and multi-discipline team meetings. We offer the NHS pension scheme.
 
 
Disclosure and Barring Service Check
 
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Apply Now

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