Care Navigator

Tile House Surgery, located in Brentwood, is recruiting for a part-time care navigator on a 12 month contract to cover maternity. This position is to assist the team on our busy reception and is offered on a part time basis, for 24 hours per week.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed. 

Some of the responsibilities of this varied role include:

• Greeting and directing all patients.
• Booking, cancelling and moving patient appointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answer the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to local domiciliary services.
• Dealing with incoming emails/faxes as per practice procedure.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:

• Previous medical/healthcare, customer service and/or receptionist experience.
• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Full training will be provided on our clinical database. 

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days holiday per year (pro rata for part-time/fixed term contracts)
• NHS pension
• Free on-site parking

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.