Location
Brentwood
Department
Tile House Surgery
Advertising Salary
£11.44ph
Function
Admin & Clerical
Careers Site Advertising End Date
16 Dec 2024
About the Role

Tile House Surgery, located in Brentwood, is recruiting for a part-time care navigator on a 12 month contract to cover maternity. This position is to assist the team on our busy reception and is offered on a part time basis, for 24 hours per week.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed. 

Some of the responsibilities of this varied role include:

  • Greeting and directing all patients.
  • Booking, cancelling and moving patient appointments.
  • Handing out letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
  • Assisting GPs with their requests.
  • Referring patients to local domiciliary services.
  • Dealing with incoming emails/faxes as per practice procedure.
Full details are provided in the attached job description.
About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:

  • Previous medical/healthcare, customer service and/or receptionist experience.
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Full training will be provided on our clinical database. 




About Us
Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

  • Supportive and friendly environment
  • Flexible working hours within the constraints of surgery opening hours and cover required
  • Peer support
  • 25 days holiday per year (pro rata for part-time/fixed term contracts)
  • NHS pension
  • Free on-site parking

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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