Location
Newport Pagnell
Department
Newport Pagnell Medical Centre
Advertising Salary
DOE
Function
Admin & Clerical
Careers Site Advertising End Date
18 Dec 2024
About the Role
Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis  for 21 hours per week, over 4 days, between Monday & Friday. You will also be required to cover Saturday morning shifts on a rota basis. 
 
We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.  
 
The main responsibilities of the role include:
  • Greet patients, doctors and visitors at Reception in a polite and friendly manner.
  • Answer the telephone promptly and courteously.
  • Make appointments using the computerised appointments system.
  • Administer the procedure for repeat prescriptions.
  • Open and sort all Medical Centre post, both internal and external.
  • Ensure the smooth running of all surgeries and clinics.
  • Arrange hospital appointments where relevant e.g. x-rays, out-patients.
  • Receive patients' specimens ready for pathology laboratory collection.
  • Deal with general enquiries from patients and visitors in a helpful and efficient manner.
  • Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
  • Inform patients of computerised test results, in person, on the telephone or by letter.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
 
Please see attached job description for further information.
About the Candidate
We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community.
 
You will have the following skills and experience:
  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
Strong customer service experience is desirable. 
About Us
Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway. 
 
We offer the following benefits:
  • NHS pension scheme.
  • Life insurance.
  • Family benefits including an adult dependents pension and children’s pension.
  • Ill health benefits.
  • 20% employer contribution.
For further information please contact Wendy Kerr, HR manager on 01908 619749 or email [email protected]. Visits are welcome and for information regarding our practice, please visit: www.npmc.nhs.uk .
 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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