Deputy Practice Manager

• Oversee the patient navigation operations of the practice, ensuring staff achieve their primary responsibilities.
• Oversee the provision of quick, efficient, and accurate dispensing of medication to patients, and to ensure effective financial control of the dispensary.
• Work closely with clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.
• Provide leadership, support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• Ensuring staff adhere to policy and procedure at all times.
• Manage the maintenance of the holiday register for reception and dispensary staff.
• Manage the diary for all clinicians’ holidays, meetings etc and to make sure all the information is incorporated into the appointment schedules.
• Organise any locum or internal staff cover needed for doctors, nurses, or administration teams.
• Provide support to the practice manager in project work, and in the running of key systems and procedures such as payroll, pensions, accounts and health and safety.
• The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care.
• Deal with more complex enquiries and requests from patients.
• To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practice’s complaints procedure, with the support of the Practice Manager where appropriate.
  
• Identify trends and devising solutions to reduce risk and repeated occurrences of significant events.
• Arrange for contractors to carry out any urgent repairs needed to the building.
  

Hingham is a beautiful small market town with a Georgian marketplace. It is a thriving town with a primary school, library, pub, co-op supermarket, butcher, and baker. It is close to Norwich and Wymondham, Attleborough and Dereham. 

Our clinical team consists of a total of 8 GPs, 5 practice nurses, 2.5 HCAs, 2 clinical pharmacists, mental health practitioners, first contact physio, and social prescriber.

We teach year 3 medical students and are research active.

More about us:

• We have a happy, stable team with a friendly atmosphere.
• We are blessed with really lovely patients. Our patients are appreciative of our efforts. We have a virtuous cycle of satisfied patients.
• We are on our patients’ side.  We value relationships and continuity. We know our patients.  Our philosophy is to be caring, friendly, efficient and safe.

If you would like an informal visit to the practice please contact our practice manager Tony Vanderweele via email – [email protected] or telephone 01953 850237.

Benefits include: 

• Competitive salary
• NHS pension scheme
• Annual leave: 25 days plus bank holidays pro rata
• Free on-site parking
• Eye-care vouchers

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.