Patient Co-ordinator

• Good general secondary education.
• Excellent communication (oral and written) skills and outstanding interpersonal skills.
• Excellent keyboard and computer skills.
• Ability to listen and empathise.
• Appropriate IT knowledge, skills, and experience.
• Negotiating skills and problem solving.
• Good time management.
• An understanding, acceptance, and adherence to the need for strict confidentiality.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.
• Honest, caring, pleasant, sympathetic, good humoured and always displays integrity.
• Willing to work flexible hours as necessary.

• Experience of working in public reception environment.
• Experience of using a clinical medical system, or similar.
• Experience of dealing with the public/patients.
• Experience of dealing with the public on the telephone.
• Customer care training.
• Experience of using SystmOne.
• Knowledge of primary care in the NHS.

To help make the surgeries a good place to work and bring the team together we offer raining opportunities and CPD events as well as team building events, charity day events and social events. Many staff take part in park runs, either running them or helping the event organisers.

Our staff have access to free on-site parking, Blue Light discount cards, wellbeing champions and our social group Whatsapp account. We pride ourselves on having built a culture where all staff are approachable and supportive. Other benefits include company pension and sick pay.