Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team, on a part-time basis. This role will be covering shifts anytime between 8am-6:30pm, split by morning and afternoon sessions and hours/days worked can be discussed at interview.
Full training will be provided and you will be assigned a main base, however the position will be multi-site and it will be essential that the post-holder can cover all locations:
- Gayton Road Health Centre
- St Augustine’s Surgery
- Hunstanton Medical Practice
- Carole Brown Health Centre
The main responsibilities of the role include:
- Maintain a professional and effective receptionist service to patients.
- Provide telephone and face to face access for patients to book, cancel and check appointments as per the patient’s request and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
- Support patients who may have a problem or complaint.
- Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
- Engage in customer service processes and follow policy to provide a high quality, internal and external service standard
- Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
Previous applicants need not apply and we reserve the right to close the job advert as soon as sufficient applications have been received.
Please see attached for further information.