Receptionist/Care Navigator

• Greet patients politely and ensuring that the appointment system is run efficiently.
  
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately and in timely manner.
• Signpost patients to the correct service.
• Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
• Enter and book requests for home visits including all relevant information.
• Explain practice arrangements and requirements for new and temporary patients.
• Accept registration forms from prospective patients ensuring adherence to practice policies, including the online requests.
• Process incoming and outgoing mail.
• Manage administrative queries, tasks, results, etc as necessary in an efficient and timely manner.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

Applicants should have the following skills and attributes:

• Excellent communication, organisational and IT skills.
• Experience working with the general public. 
• Previous experience working in a reception or administrative position. 
• A positive, calm, organised approach.
• Ability to work on their own initiative and to be able to multitask.
• Previous healthcare or customer service experience would be an advantage.
• Knowledge of primary care and SystmOne is an advantage.
• Flexible and willing to work outside hours as required. 

Our team consists of 2 GP Partners supported by 5 salaried GPs. In addition to our doctors, we have other clinicians working for the practice: ANPs, practice nurses, HCAs, and also a variety of support staff from our PCN consisting of Pharmacists, MH practitioners and home visiting service.

The clinical staff are supported by our admin team including receptionists, secretaries, workflow and prescriptions clerk. We are a SystmOne practice and hold regular clinical and practice staff meetings.

Our benefits include an NHS Pension and free parking. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.