Haverhill Family Practice

Haverhill

£12.65 per hour

Admin & Clerical

30 May 2025

28613

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Receptionist/Care Navigator

About the Role

Haverhill Family Practice are looking to welcome a receptionist/care navigator to join our friendly team on a part-time basis for 20 hours per week, working Monday, Wednesday, Thursday and Friday, 1pm - 6pm.

This busy role is to assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, whilst providing general assistance to the practice team.

Other duties will include;

Welcoming patients via telephone or face to face.
Answering incoming calls in a prompt, friendly efficient manner.
Booking of appointments.
Arranging home visit requests.
Signposting patients to the correct clinician.
Receiving and processing daily e-consults from patients.
Handing repeat prescription/med3 requests.
Registering new patients.
Liaising with members of practice team.
Managing out-going correspondence.
Updating patient demographics.
General administration duties.

About the Candidate

The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Flexible and adaptable to changes within the role and to be able to work as part of a team and to use your initiative.
Be able to work under pressure at busy times and multi-task.
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.

About Us

Haverhill Family Practice is a Haverhill based GP Surgery offering a wide range of health services. With a CQC rating of Good and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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